Our privacy approach
NEXMED SDN. BHD manages nexmed-sb.com with a focus on collecting only practical information needed for online retail orders and customer service.
Order and enquiry records
We may keep contact details, delivery addresses, checkout information, payment status, courier details, website logs, cookie data, and conversations about specifications, fit or suitability, hygiene condition, safety-related enquiries, and defect evidence.
Use of personal data
Customer data supports payment confirmation, packing, courier delivery, stock/order support, product replies, return/refund/exchange review, fraud prevention, and website improvement for this mobility/health support products business.
Who may receive details
We do not sell customer information. Necessary information may be shared with delivery partners, payment providers, technical website providers, professional advisers, or regulators where legally required.
Website cookies
The website may use cookies for cart operation, session control, analytics, and smoother browsing. Browser settings can block cookies, but some features may then stop working properly.
Contact point
Questions about personal data may be sent to nexmed-sb@outlook.com.